Best Kept Secrets: Are Non-Profit Hospitals Informing Patients About Charity Care Programs?
Free (or charity) care refers to “free or discounted health services provided to persons who
meet a [health care] organization’s criteria for financial assistance and are thereby deemed
unable to pay for all or a portion of services.” Non-profit hospitals have a special obligation
to provide charity care because, as charitable institutions, they receive valuable federal,
state and local tax exemptions. In exchange they are expected to provide community
benefits, including free or discounted care for patients in need.
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